1. Direct software scope
The provider is ALI TARHINI — TARHINI SYSTEMS. These conditions cover separately agreed TOURSICO business tools, provider websites, software access, setup and support. Existing account permissions retain their own rules. Publishing these terms starts no paid plan, free trial or publication entitlement.
A third-party provider’s tour, transfer, collection and cancellation obligations are not transferred into these software conditions. Travelers should review their provider’s offer and Platform and reservation terms. Purely digital software involves no physical shipping.
2. Digital delivery and activation
A separate written offer specifies features, users/permissions, delivery method, schedule, acceptance criteria and technical requirements. Delivery may be authorised account access, an agreed configuration/release or secure link. Source-code transfer or external licences are included only if expressly agreed.
Activation requires actual authorised-customer acceptance and the system’s existing permission/activation conditions. Signing in, creating a workspace or selecting a payment preference is not activation. Instant publication/delivery or uninterrupted availability is not promised. Mandatory defective-service remedies remain intact.
3. Trial, term and renewal
General SaaS/provider-website activation and self-service paid subscription purchase are not enabled in the current production configuration. If a trial or recurring service is offered, its start/end, renewal, tax-inclusive cost and access effects must be disclosed before acceptance. Previous provisional pricing/trial material is not an active purchase offer.
Automatic renewal or recurring collection requires express agreement; a login, invitation or page visit gives no payment authority. Request cancellation/non-renewal in writing at info@toursico.com. End date, access effects and any refund calculation are confirmed in writing. Mandatory consumer subscription termination rights remain applicable; no automated cancellation interface is implied.
4. Setup, domains and external costs
The individual offer identifies responsibility for setup, domains, hosting, licences and API costs, account ownership and handover. Extra charges require customer approval. The customer supplies lawful content and necessary decisions. Scope/schedule changes require written agreement. External approval or availability is not guaranteed and does not eliminate the provider’s own obligations.
5. Consumer withdrawal
A consumer acting outside a trade or profession may withdraw within fourteen days of service-contract formation, without a reason or penalty. A clear written/durable notice to info@toursico.com or the registered address within that period is sufficient; no mandatory form applies. Statutory protections for inadequate information remain intact.
Article 15 of the Turkish Distance Contracts Regulation contains conditional exceptions for immediately performed electronic services, immediately delivered intangible goods and services begun before the withdrawal period ends with consumer approval. Not every software service or personalised setup is automatically exempt. Any necessary early-performance declaration is separate from general terms and privacy information. Defective-service remedies remain available.
6. Refunds, partial performance and impossibility
For valid statutory consumer withdrawal, collected payments are refunded within fourteen days of receipt of notice, by the appropriate original method, in one payment and without a consumer fee. Bank posting times do not extend this duty. No automatic setup/labour deduction reduces a valid statutory right.
Outside withdrawal and defective-service remedies, completed outputs, unused advances and preapproved external costs are itemised under the contract and applicable law. There is no blanket non-refundable fee rule; B2B termination may be separately negotiated. If performance becomes impossible, the consumer is notified within three days and collected amounts are refunded within fourteen days of notification.
7. Payment issues and requests
No active iyzico/automatic card collection for TOURSICO software operates here. Report suspected duplicate, failed or unauthorised payments with the date, amount and reference; do not send card numbers, security codes, passwords or one-time codes. Bank/payment-provider dispute rights remain intact.
Send software cancellation/refund requests to info@toursico.com or the registered address. Traveler payments follow the reservation’s identified provider and collector. A software refund is not merged with a third-party tour refund. Competent consumer arbitration/court and applicable mediation remedies remain available.